Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Free Shipping

Every customer in good standing with us qualifies for free shipping. Free shipping is offered to any customer who purchases a minimum amount of $2,000.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will generally ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@yourdadsbbq.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada). 

Shipping Options

"Curb-side" Pickup  This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.
We also offer:
  • White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled. 

 We are happy to update shipping and contact information anytime before your item leaves the warehouse. Just email us at sales@yourdadsbbq.com

Made-To-Order Items

Our Made-To-Order Brands are Prism Hardscapes, Fire Pit Art, Slick Rock Concrete, and The Outdoor Plus. Lead times for concrete items are typically 3-6 weeks depending on the season. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.